If you are getting this eror while migrating your mailbox to office 365 or Live Edu in the cloud then one of the following could solve your issue.

  • Confirm that the account still exists.
  • Verify that you're using the correct user name and password for the account in the CSV file.
  • If you're using an administrator account with super-user credentials:
    • Verify that you're using the correct user name and password for the administrator account in the CSV file.
    • Verify that you're using the correct user name for the user account in the CSV file.
    • Verify that the administrator account has the necessary permissions to access the user account.